The GSSN team
The GSSN team is made up of skilled and experienced professionals, dedicated to providing top-notch service to every customer. From installation to repairs and maintenance, we have the expertise and knowledge to get the job done right. Committed to delivering exceptional customer service, we take pride in going above and beyond to meet our customers’ needs. With over a hundred years of combined experience, you can trust us to assure year-round comfort.
Operations Manager. Started with company:05/2017
I have been in the HVAC industry on and off for over 12 Years with my main break being for schooling and to serve my country as a US Marine post 9/11. I have 2 beautiful children who I love spending time with. I enjoy finding time to better myself emotionally, spiritually, and physically. I’m always looking for a challenge. Our customers are my Number 1 focus when it comes to company operations. I believe myself to be fully transparent and urge our customers to be comfortable reaching out to me with any feedback or recommendations. I am a firm believer that there is ALWAYS room for improvement and your feedback good or bad will help us strengthen our relationships with our Clients to provide the best possible experience for you and our future customers.
Here is my personal cell phone number for our customers to reach me. I feel this direct line to me is an excellent way for me to receive hands-on communications from our customers to ensure that you are being taken care of as efficiently as possible.
Call (540) 398-1497
Please keep in mind I recommend utilizing our “request new service” tab for any service requests or in the event you have an emergency situation. In many cases (Weekends and holidays in particular) I often do not have my phone on me or am in an area with little to no service. I will still respond to any Voicemails or texts that come through as quickly as I can but any service requests may be forwarded to our dispatch department to schedule.
Kaitlin K (Katie)
Service Resolutions Specialist.
Hi, I’m Katie! I’m married to my high school sweetheart and best friend Nick. We have two kids together and I am a very family-oriented person. I do enjoy spending time with family, taking family trips to the beach, and whooping some butt at board and card games. I have a background in the medical field as a surgical technologist but to spend more time with family I have been working with GSSN since 2018.
Customer Service Representative / Dispatcher.
I have been working with GSSN since 2018. I grew up a part of the Northern VA Community however have been living in Winchester / Stephens city since 1999. I have three children. James, my youngest son is currently attending High point University studying sports management. He is a short stop for the Panthers baseball team. Meghan, my daughter is attending Potomac state studying physical education / special education. She is an outfielder on the Catamount softball team. In our spare time (which is little) we like going to see the college games or playing with our pets. I love my customers and am available to answer any questions regarding your service. If I don’t know the answer I’ll surely find the answer!